Global Data Consultants

  • Field Service Analyst

    Job Locations US-PA-York
    Posted Date 2 months ago(4/30/2019 11:20 AM)
    Job ID
    Evan Dadswell
  • Overview

    GDC IT Solutions is currently seeking an Field Service Analyst in the York, PA area.

    Position Overview

    The Field Service Analyst will be responsible for performing basic customer support activities for equipment and systems products such as wiring, cabling, power, fire suppression and environmental systems hardware. Provides basic administrative and technical support in the monitoring and maintenance of the facilities management and infrastructure support of multiple data centers and critical infrastructure environments. Assists in operation and monitoring of a large array of power and cooling systems at multiple data centers in accordance with established procedures. 


    • Assists in detection, analysis, documentation and resolution of service availability problems related to data center power, fire suppression and environmental systems hardware. Uses resources such as technical documentation, system knowledge, troubleshooting skills and other support teams to gain further experience of IT Facilities hardware and procedures.
    • Assists in review of equipment logs for errors and determination of corrective action. Uses a core set of technical skills to assist in sustainment of the daily operations of multiple data centers and critical infrastructure environments to support the patient care systems and their partners.
    • Aids in monitoring of equipment status to ensure high quality and reliability, principally focused on power and cooling systems. Interfaces with systems by using commands, utilities, interface panels and documentation.
    • Participates in IT Facilities preventive maintenance and other management control programs.
    • Updates IT Facilities equipment outage and history logs, procedural documentation, building maps and drawings and equipment manual libraries and forwards to the IT Facilities Coordinator for processing and filing.
    • Follows Standard Operating Procedures and MOPs during scheduled and unscheduled service downtime events.
    • Participates in data center and network closet related projects and technology initiatives.
    • Participates in the receipt, processing and data entry of maintenance/repair requests (work orders) through the automated work order system.
    • Works indirectly with IT Operations, Network Services, Service Desk, Office of Production Quality, Technology Services, Facilities and Property Management departments and vendor partners to resolve specific issues and maintain high system availability and reliability.

    Minimum Qualifications

    • 1-2 years of field service/facilities systems support experience. 
    • 1 year of information technical support/service.
    • 1 year of cable systems installation or operation. 
    • Knowledge of electrical basics such as voltage, amps and watts. 
    • Ability to document using Remedy Force and Excel. 
    • Basic understanding of IP networks and how to configure devices to set them up. 
    • Experience with UPS power (Uninterruptible power supply).
    • Knowledge of cooling basics (BTU, kW, humidity and CFM).
    • Ability to read blue prints.
    • High School Diploma or GED/Tech training around power or electrical. 

    Preferred Experience

    • Experience with Visio or AutoCad.
    • CDCP (Certified Data Center Professional) Certification. 

    What We Do

    What We Do

    GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

    Why Work for GDC?

    • Cutting Edge Technology and Innovation
    • Career Growth Opportunities
    • Employee-Centric Environment
    • Comprehensive Benefits Package
    • Holiday and Vacation

    Equal Opportunity Workplace:

    GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.


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