Global Data Consultants

  • Service Desk Analyst (Mechanicsburg)

    Job Locations US-PA-Mechanicsburg
    Posted Date 3 months ago(2/25/2019 2:59 PM)
    Job ID
    Kwame Keith
  • Overview

    GDC IT Solutions is currently seeking a Service Desk Analyst in the Mechanicsburg, PA area.

    Position Overview

    The Service Desk Analyst will be responsible for providing excellent customer service and technical support to end users.


    • Provide technical customer service support via phone and email
    • Support both technical and non-technical end users
    • Troubleshoot and provide first level resolution for software and hardware technical issues
    • Escalate advanced issues to the appropriate team members

    Minimum Qualifications

    • Knowledge of desktop operating systems including Windows 7, 8, 8.1 and 10
    • Experience working with the MS Office suite & browser-based applications
    • Strong oral and written communication skills
    • Working knowledge of PC Hardware configurations and troubleshooting

    Preferred Experience

    • Associate Degree in IT or higher, or the equivalent in professional IT experience
    • Experience supporting desktops/laptops/printers in a production Support Center environment
    • Experience supporting users in the Manufacturing and/or Healthcare industry
    • Experience with Active Directory is a plus
    • Basic understanding of LAN/WAN technology

    What We Do

    GDC IT Solutions (GDC) is a full-service Information Technology (IT) company that specializes in the areas of application development, multilingual service desk, desktop lifecycle management, project management, and IT consulting.

    Why Work for GDC?

    • Cutting Edge Technology and Innovation
    • Career Growth Opportunities
    • Employee-Centric Environment
    • Comprehensive Benefits Package
    • Holiday and Vacation

    Equal Opportunity Workplace:

    GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.


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