Global Data Consultants

  • Level 2 Support Analyst

    Job Locations US-PA-Mechanicsburg
    Posted Date 2 weeks ago(12/4/2018 10:42 AM)
    Job ID
    Lindsey James
  • Overview

    Are you looking for a dynamic and innovative career with a full-service technology company? GDC IT Solutions is currently recruiting for a IT Support Analyst in the Mechanicsburg, PA area.


    • Provide a considerate, professional, and accessible point of contact for IT services
    • Respond to incoming support requests via e-mail and phone calls in a timely manner
    • Provide computer hardware, software, and application support for all departments and associated offices
    • Research and troubleshoot problems using available tools such as a knowledge base and remote control
    • Manage, update, and maintain the service-desk problem tracking, inventory, client, and knowledge databases
    • Maintain a high level of detailed documentation
    • Respond, as needed, to network, server, and communications problems
    • Diagnose and resolve complex printing problems
    • Work as a third party liaison to service providers to provide installation, maintenance, and warranty services
    • Identify appropriate second-level resources and assign work-order tickets as needed
    • Maintain an up-to-date level of expertise
    • Resolve all assigned work-order tickets in a timely manner
    • Work to maintain and exceed Service Level Agreement

    Minimum Qualifications

    • Associates degree in Network Systems, Information Technology, or related field
    • Internship experience

    Preferred Experience

    • A+ Certification and/or Network+ Certification
    • Experience with direct customer support in a technical environment preferred
    • Help Desk Analyst Certification or equivalent experience desired
    • Work effectively within a team-oriented customer support culture
    • Knowledge of Microsoft Office application software and Windows desktop operating systems
    • Knowledge of basic networking fundamentals, PC hardware, and peripheral devices
    • Excellent interpersonal, written, and oral communication skills
    • Proven ability to balance, prioritize, and organize multiple tasks

    What We Do

    GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation. 

    What Makes GDC Different:

    Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients’ business technology needs in order to deliver the best possible solution. 

    Why Work for GDC?

    • Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.
    • Career Growth: GDC is one of the fastest growing companies in the region!  Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
    • Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.
    • Comprehensive Benefits Package: GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life
    • Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages.  We provide a generous PTO package, and we encourage our staff to use it — whether it’s for vacation or other personal reasons everyone needs time to relax and refresh.

    Equal Opportunity Workplace:

    GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.


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