Global Data Consultants

  • IT Technical Support Analyst

    Job Locations US-WI-Oshkosh
    Posted Date 6 days ago(11/9/2018 11:30 AM)
    Job ID
    2018-2231
    Recruiter
    Rebecca Kelly
  • Overview

    Are you looking for a dynamic and innovative career with a full-service technology company? GDC IT Solutions is currently recruiting for a Technical Support Analyst l in the Oshkosh, WI area.

    Position Overview

    The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. The Computer Services team provides 24x7 on-call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity. 

    Responsibilities

    • Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.
    • Procures, configures, and tests computer hardware and software to fulfill requests.
    • Provides timely resolution of moderately complex problems or escalations on behalf of the end user.
    • Provide cases status updates to management and end users.
    • Interacts with third party service providers to resolve problems and fulfill requests.
    • Evaluate requests for new software solutions.
    • Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, tooling, computer communication, etc.
    • Perform tasks as assigned by the Project manager in compliance with End-Users Standards 

    Minimum Qualifications

    Associate’s degree in Information Technology, Computer Science, Engineering or equivalent. 
    • Three (3) or more years of experience in desktop support, service desk or related experience. 
    • Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc. 
    • Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications. 
    • Ability to effectively communicate at all levels of the organization. 
    • Ability to work in a team environment. 
    • Strong organizational skill with exceptional follow through and attention to detail. 
    • Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines. 
    • Ability to work in a fast-paced environment where requirements are constantly changing. 

    Preferred Experience

    • Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent. 
    • Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.) 
    • Experience working with Microsoft Office, video and audio conferencing (WebEx), end user services certificate management, and physical security systems.

    What We Do

    GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation. 

    What Makes GDC Different:

    Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients’ business technology needs in order to deliver the best possible solution. 

    Why Work for GDC?

    • Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.
    • Career Growth: GDC is one of the fastest growing companies in the region!  Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
    • Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.
    • Comprehensive Benefits Package: GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life
    • Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages.  We provide a generous PTO package, and we encourage our staff to use it — whether it’s for vacation or other personal reasons everyone needs time to relax and refresh.

    Equal Opportunity Workplace:

    GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

     

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