Global Data Consultants

  • Associate Technology Analyst

    Job Locations US-WI-Whitewater
    Posted Date 1 week ago(6/7/2018 10:14 PM)
    Job ID
    2018-2061
    Recruiter
    Rebecca Kelly
  • Overview

    GDC IT Solutions is currently recruiting for an Associate Technology Analyst in the Whitewater, WI area.

     

    Position Overview

    Candidate will provide support for client systems and business operations. This role consists of Tier 2 end user support, inventory management, and lease return processing.

     

    Responsibilities

    • Troubleshoot and Resolve End User Issues. Utilize Help Desk application(s) to monitor, track and resolve end user requests. The IS Associate will provide 1st Level Help Desk support across a wide range of hardware and software platforms and applications. IS Associate will provide limited 2nd level Help Desk support and distribute remaining 2nd level and all 3rd level requests to appropriate IS resource(s) as needed. Provide general support of Help Desk service applications globally in order to provide feedback and reporting mechanisms that drive improvements. Understand and ensure that Help Desk activities support department.
    • Maintain IS Asset Tracking Systems. Maintain all North American IS asset records. Execute period asset audits to insure records are accurate and up to date. Assist with processes that improve entry of, access to and reporting of IS asset data used for making purchasing decisions. Provide data to support modernization planning for desktop and peripheral hardware.
    • Procure and Maintain Standards for IS Assets. Execute procurement of IS assets as needed or directed from end users and other IS resources. Collaborate with IS and other employees to source and procure hardware and software as needed. Insure that hardware and software purchases are kept within budget and delivered within project schedules. Help maintain platform and specification standards for products thru purchases made for the IS department. Administer and execute maintenance contracts for IS assets as directed by IS management.
    • Administer IS Processes / Standards. Collaborate with appropriate IS resources to ensure that appropriate processes and procedures are followed as part of project execution; including but not limited to basic configuration and naming standards, equipment documentation and service records.
    • Customer Service and Communication. Build good working relationships with users at all facilities to provide appropriate communications between them and the IS department. Develop an understanding of problems that local users face and work with IS management to develop appropriate resolutions. Make certain that end user needs are being met and that their expectations are in line with what has been agreed to be delivered to them in regards to system solutions. Provide feedback to appropriate IS resources where end user needs are not being met.
    • Strong Team Player and Contributor. Work with project teams and the IS department to maintain or exceed quality expectations, deliver on project timelines, control costs and provide superior customer communication / satisfaction.  Work well with colleagues and produce results within a fast-paced and high pressure atmosphere. Combine strong attention to detail with an orientation towards results/execution.

     

    Minimum Qualifications

    • Minimum two (2) years of experience in Help Desk administration or related field
    • Experience with Intel based hardware (PC & Laptops)
    • Experience with computer peripherals, i.e.: Printers, MFP, Handhelds
    • Experience with MS Windows 7 & XP operating systems
    • Working knowledge or understanding of Asset Management techniques / theory
    • Good MS Office App skills
    • Strong business acumen
    • Strong interpersonal skills for dealing with end users
    • Strong organizational skills for dealing with procurement and documentation activities
    • Ability to work effectively with minimal supervision
    • Ability to interact with people at all levels of responsibility
    • Ability to work with confidential information

    What We Do

    GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation.

    What Makes GDC Different:

    Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients business technology needs in order to deliver the best possible solution.

    Why Work for GDC?

    • Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.
    • Career Growth: GDC is one of the fastest growing companies in the region! Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
    • Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.
    • Comprehensive Benefits Package:  GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life
    • Holiday and Vacation:  GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages.  We provide a generous PTO package, and we encourage our staff to use it  whether it is for vacation or other personal reasons everyone needs time to relax and refresh.

    Equal Opportunity Workplace:

    GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

     

    Visit our Career Center for the latest employment opportunities.

     

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