Global Data Consultants

  • Provisioning Consultant

    Job Locations US-PA-Camp Hill
    Posted Date 3 weeks ago(5/25/2018 10:40 AM)
    Job ID
    Jessica Wells
  • Overview

    Are you looking for a dynamic and innovative career with a full-service technology company? GDC IT Solutions is currently recruiting for a Provisioning Consultant in the Camp Hill, PA area.


    • Responsible for the configuration and development of the designed customer application.
    • Work with the customer facing project team to create a work plan and schedule for implementation and coordinate the efforts of other provisioning resources if needed, to ensure the system is configured, developed and ready for QA testing, and later, UAT per the agreed upon schedule and budget.
    • Ensure that deliverables are produced to a high standard and solutions are unit tested adequately prior to hand off for QA testing. 
    • Provide troubleshooting assistance to the QA tester(s) and customer UAT team when errors are discovered and work to resolve in preparation for moving the solution into production.

    Minimum Qualifications

    • Experience with Genesys PureEngage Cloud solution
    • Understanding Genesys Professional Services Methodologies
    • Genesys product suite and configuration knowledge
    • Basic SIP knowledge
    • Complex Genesys call flow and routing strategy design
    • Genesys Whiteboard IVR design tool knowledge
    • Troubleshooting knowledge and use of Genesys Technical Support “Knowledge Base” (Solution search & Documents archive)
    • Business Requirements Matrix (BRM) detailed knowledge for the particular implementation
    • Technical Design Specification (TDS) detailed knowledge for the particular implementation
    • Knowledge of Jira ticketing system

    What We Do

    GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation. 

    What Makes GDC Different:

    Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients’ business technology needs in order to deliver the best possible solution. 

    Why Work for GDC?

    • Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.
    • Career Growth: GDC is one of the fastest growing companies in the region!  Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
    • Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.
    • Comprehensive Benefits Package: GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life
    • Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages.  We provide a generous PTO package, and we encourage our staff to use it — whether it’s for vacation or other personal reasons everyone needs time to relax and refresh.

    Equal Opportunity Workplace:

    GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.


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