Global Data Consultants

  • SMB Manager/Team Lead

    Job Locations US-PA-Mechanicsburg
    Posted Date 1 week ago(5/11/2018 4:46 PM)
    Job ID
    2018-2041
    Recruiter
    Rebekka Gil
  • Overview

    GDC IT Solutions is currently seeking an SMB Manager to join our team in the Mechanicsburg, PA area.

    Position Overview

    The SMB Manager will be responsible for the day-to-day management of a team of technical professionals supporting SMB clients in a consulting environment. This individual will also handle escalated clients issues on an as-needed basis.

    Responsibilities

    • Supervise a staff of 12 technicians ranging from Service Desk Analyst to Systems Administrators
    • Assist the Director with the interviewing and hiring of staff
    • Assist with the training and development of new team members (individually and in groups) and provide onsite guidance to employees on problem resolution and customer service best practices
    • Responsible for the daily technical deliverables including timely and efficient responses to support requests meeting SLA's
    • Timesheet approval, employee performance reviews, client management, and time off requests
    • Participate in client meetings and interactions for contracts and other necessary communications
    • Report on and resolve/escalate high priority issues
    • Provide performance reviews, and follow improvement-based policies and procedures regarding under-performing employees
    • Quote hardware and software to meet client's needs

    Minimum Qualifications

    • 3-5+ years of IT Services experience, with at least 1+ year of team lead or supervisory experience
    • Associate or Bachelor's Degree in Information Technology, Computer Science, or another relevant field
    • Previous technical experience in Desktop Support or Systems Administration
    • Experience monitoring performance to ensure that SLA's are being met
    • Ability to demonstrate a leadership approach that creates a positive work environment, makes employee work meaningful, seeks growth opportunities, and ultimately drives employee engagement
    • Forward-thinking/"Ahead of the curve" leadership style as it pertains to deliverables and our team's ability to meet them. 
    • Experience supporting and communicating with small/medium-sized clients

    Preferred Experience

    • ITIL/Microsoft certifications highly preferred

    What We Do

    GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation. 

    What Makes GDC Different:

    Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients’ business technology needs in order to deliver the best possible solution. 

    Why Work for GDC?

    • Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.
    • Career Growth: GDC is one of the fastest growing companies in the region!  Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
    • Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.
    • Comprehensive Benefits Package: GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life
    • Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages.  We provide a generous PTO package, and we encourage our staff to use it — whether it’s for vacation or other personal reasons everyone needs time to relax and refresh.

    Equal Opportunity Workplace:

    GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

     

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